Frequently Asked Questions

1. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use this number on our website's tracking page to monitor your order's status.

2. What is your shipping policy?

We offer standard and expedited shipping options. Delivery times and fees vary based on your location and the shipping method selected. Please refer to our Shipping Policy for more details.

3. Can I return or exchange items?

We do not offer refunds but accept exchanges for defective or damaged items only. Contact us within 7 days of receiving the product for exchange instructions.

4. How do I determine my size?

Refer to our Size Guide, available on each product page, to find the best fit. If you have specific questions about sizing, feel free to reach out to our customer service team.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. Please check our Shipping Policy for more information.

6. Can I cancel my order after it's placed?

We aim to process orders quickly. Contact us immediately after placing your order, and we'll do our best to accommodate your request. However, once the order is shipped, we cannot cancel it.

7. How can I contact customer support?

You can reach our customer support team via email at eveoutfitsofficial@gmail.com . We strive to respond to all inquiries within 1-2 days.

8. Do you offer gift cards?

Yes, we offer gift cards that can be purchased on our website. Gift cards are a great way to share the love of fashion with friends and family.

9. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods. You can find more details on our Payment Options page during checkout.

10. How can I stay updated with new collections and promotions?

Subscribe to our newsletter to receive updates on new arrivals, exclusive offers, and promotions. You can sign up at the bottom of our website's homepage.